Cancellation & refund policy

Cancelling an order

You can cancel an order before it is marked out for delivery by contacting us with your order number. Once an order is out for delivery it cannot be cancelled, because our products are perishable.

Refunds

If you cancel before dispatch, or if we cannot fulfil your order, any online payment is refunded to the original payment method within 5–7 working days. Cash-on-delivery orders that are cancelled before dispatch involve no payment and no refund.

Damaged or incorrect items

If a pack arrives damaged, unsealed, or not what you ordered, tell us on the day of delivery with a photo and your order number. We will replace the item or refund it — your choice.

Failed deliveries

If a delivery fails because the address was unreachable or no one was available to receive it, perishable items cannot be re-dispatched and are not refundable.